1. Overview
This policy describes how Collect2Play and its family of applications send email. Collect2Play is the shared brand and sender identity under which the following applications send email: Collect2Play, BracketDepot, QuickerBiz, VenueTool, CartPath, LeadInterlink, ChooseYourTopic, ResyBlack, and other Collect2Play-family applications. We are committed to responsible email practices and to compliance with the U.S. CAN-SPAM Act and other applicable email laws.
2. What email we send
The email we send is primarily transactional and relationship-based, including:
- Account creation, email verification, and welcome messages.
- Password-reset and account-recovery emails.
- Security, login, and account-activity alerts.
- Order, booking, reservation, payment receipts, and shipping/delivery notices.
- Service, billing, and policy updates related to your account.
- Responses to your inquiries and support requests.
Where an application sends optional newsletters or promotional email, it does so only to recipients who have opted in to that content, and every such message includes a one-click unsubscribe.
3. Recipients & consent
We send email to people who have a relationship with one of our applications — for example, registered users at the address they provided, or people who contacted us. We do not send email to purchased, rented, harvested, or scraped address lists, and we do not send unsolicited bulk email.
4. Sender identity
Every email we send accurately identifies Collect2Play (or the specific Collect2Play-family application) as the sender in the "From," "Reply-To," and routing information, uses a subject line that reflects the content of the message, and never uses false or misleading header information. Our sending domains are authenticated with industry-standard mechanisms (SPF, DKIM, and DMARC) to protect against spoofing.
5. Unsubscribe handling
Commercial and promotional emails include a clear and conspicuous unsubscribe link. Unsubscribe requests are honored promptly, and within ten (10) business days at the latest, consistent with the CAN-SPAM Act. You can also opt out of non-essential email by adjusting your notification settings in the application or by emailing support@collect2play.com.
Transactional and account-related email (such as password resets, security alerts, receipts, and legally required notices) is necessary to operate your account and provide the service you requested. These messages are not marketing and may continue to be sent even if you have opted out of promotional email, for as long as you maintain an account.
6. Acceptable use
We — and any party sending through our infrastructure — will not use our email systems to:
- Send spam, unsolicited bulk email, or messages to non-consenting recipients.
- Use false, forged, or misleading header, sender, or routing information.
- Use deceptive subject lines or omit a valid physical postal address where required.
- Send content that is unlawful, fraudulent, phishing, malware-bearing, or abusive.
- Fail to honor unsubscribe requests or opt-out preferences.
7. Delivery providers
We use reputable third-party email delivery providers to send our email. These providers process email addresses and message content only to deliver our messages on our behalf and under contractual data-protection obligations. See our Privacy Policy for how we handle your information.
8. Reporting & contact
To report suspected abuse of our email systems, to request unsubscription, or to ask questions about this policy, email support@collect2play.com. Our registered mailing address is available on request via that email.