1. Introduction
This Privacy Policy explains how Collect2Play and the Collect2Play family of applications (collectively, "we," "us," or "our") collect, use, share, and protect personal information when you use our websites, applications, and services (the "Services"). By using the Services, you agree to the practices described here. The effective date of this Policy is shown above.
2. Information we collect
We collect the following categories of information:
- Name — the name you provide when you register or request service.
- Email address — used to create your account and send account-related email.
- Mobile phone number — collected only if you provide it and opt in, and used to send the SMS/text messages described below.
- Account and usage data — your login credentials and verification codes, orders, bookings, referrals, SMS/email opt-in status and notification settings, and device/log data (such as IP address, device and browser type) collected automatically when you use the Services.
3. How we use your information
We use this information to:
- Provide, operate, maintain, and secure the Services and your account.
- Send transactional and account-related communications by email and, where you have opted in, by SMS/text — including account verification and one-time passcodes, password resets, security alerts, account updates, and order or booking notifications.
- Process transactions and provide customer support.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our terms.
4. Mobile information & SMS — our no-sharing commitment
We treat the mobile numbers and SMS consent information you give us as sensitive, and we hold ourselves to the following commitment:
Mobile information and phone numbers collected for SMS/text messaging will NOT be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Your mobile number is used only to deliver the transactional messages you have opted in to receive. It is shared solely with the messaging providers who transmit those texts on our behalf, and only for the purpose of delivering them — never with third parties or affiliates for their own marketing or promotional use. SMS opt-in consent is never sold, rented, or shared.
5. How you opt in to SMS, and how to opt out
We send SMS/text messages only to users who have opted in. You opt in by checking the SMS consent checkbox on our web account-registration form and on our service-request forms — consent is affirmative and is never a condition of purchasing any good or service.
- Message frequency varies and depends on your account activity.
- Message and data rates may apply.
- Reply STOP at any time to opt out of SMS, and reply HELP for help. You can also manage messaging in your account settings.
Full details of the messaging program are in our SMS / Text Messaging Policy.
6. How we share information
We do not sell your personal information, and we do not share it with third parties for their independent marketing. We share personal information only as follows:
- Service providers — vendors who help us operate the Services (such as hosting, SMS delivery, email delivery, and payment processing), who may process it only on our behalf and under data-protection obligations.
- Legal and safety — when required by law, legal process, or to protect the rights, safety, and security of our users, the public, or Collect2Play.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
7. Data retention
We retain personal information for as long as your account is active and as needed to provide the Services, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
8. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices & rights
- Messaging opt-out — reply STOP to opt out of SMS; use the unsubscribe link or your settings to opt out of non-essential email.
- Access, correction, and deletion — you may request access to, or correction or deletion of, your personal information by emailing us. Depending on your location, you may have additional rights under laws such as the GDPR or CCPA/CPRA.
- Account settings — you can review and update much of your information directly within the application.
To exercise any of these rights, contact us at support@collect2play.com.
10. Children's privacy
The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us so we can delete it.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will update the effective date above and, for material changes, provide additional notice where required.
12. Contact us
For any privacy question or request, email support@collect2play.com. Collect2Play is the company responsible for these Services; our registered mailing address is available on request.