1. Introduction
This Privacy Policy explains how Collect2Play and the Collect2Play family of applications (collectively, "we," "us," or "our") collect, use, share, and protect personal information when you use our websites, applications, and services (the "Services"). By using the Services, you agree to the practices described here.
2. Information we collect
We collect the following categories of information:
- Account information — such as your name, username, email address, and, if you choose to provide it, your mobile phone number.
- Authentication data — credentials, verification codes, and security information used to sign you in and protect your account.
- Transaction and activity data — orders, bookings, payments, referrals, and other actions you take within the Services.
- Communications preferences — your SMS and email opt-in/opt-out status and notification settings.
- Device and usage data — such as IP address, device and browser type, and log data collected automatically when you use the Services.
3. How we use your information
We use personal information to:
- Provide, operate, maintain, and secure the Services and your account.
- Send transactional and account-related communications by email and, where you have opted in, by SMS — including verification codes, password resets, security alerts, and order or booking notifications.
- Process transactions and provide customer support.
- Detect, prevent, and address fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our terms.
4. Phone numbers & SMS consent data
If you provide a mobile number and opt in to text messages, we use it to send the transactional messages described in our SMS / Text Messaging Policy. We do not sell, rent, or share your mobile number or SMS opt-in/consent information with third parties for their own marketing purposes. Your number is shared only with the messaging providers who deliver the texts on our behalf, and only to send those messages. You can opt out at any time by replying STOP or updating your account settings.
5. How we share information
We share personal information only as follows:
- Service providers — vendors who help us operate the Services (such as hosting, SMS delivery, email delivery, and payment processing), who may process it only on our behalf and under data-protection obligations.
- Legal and safety — when required by law, legal process, or to protect the rights, safety, and security of our users, the public, or Collect2Play.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
We do not sell your personal information, and we do not share it with third parties for their independent marketing.
6. Data retention
We retain personal information for as long as your account is active and as needed to provide the Services, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
7. Your choices & rights
- Messaging opt-out — reply STOP to opt out of SMS; use the unsubscribe link or your settings to opt out of non-essential email.
- Access, correction, and deletion — you may request access to, or correction or deletion of, your personal information by emailing us. Depending on your location, you may have additional rights under laws such as the GDPR or CCPA/CPRA.
- Account settings — you can review and update much of your information directly within the application.
To exercise any of these rights, contact us at support@collect2play.com.
8. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's privacy
The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us so we can delete it.
10. International users
We operate in the United States, and your information may be processed there. By using the Services, you understand your information may be transferred to and processed in the United States and other locations with different data-protection laws than your own.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will update the effective date above and, for material changes, provide additional notice where required.
12. Contact us
For any privacy question or request, email support@collect2play.com. Our registered mailing address is available on request.